Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. Our goal is to match our capabilities to your specific needs.WatchDog OverviewWatchDog Support is Ruckus base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.WatchDog End User Support: this offering is for customers who wish to engage Ruckus directly for their support needs.Partner WatchDog Support: with this offering, support is provided by Ruckus-qualified partners who deliver frontline support to the customer. Ruckus provides backend support to the partner, but do not interact directly with customers.
| Features | |
| License quantity: | 1 license(s) |
| Number of years: | 5 year(s) |
| Service time (hours x days): | 24x7 |
